Exchange Policy

At Kyloug Fast Fashion Private Limited, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, you may need to exchange a product. That's why we have implemented a hassle-free exchange policy to ensure your satisfaction.

Duration: Our exchange policy allows you to request an exchange within 15 days of receiving your order. We believe this timeframe provides ample opportunity for you to assess the product and decide if it meets your expectations.

Eligibility: To be eligible for an exchange, the product must be unused, unwashed, and in the same condition as when you received it. It should also be in its original packaging with all tags and labels intact.

Process: If you wish to exchange a product, please follow these steps:

1. Contact our customer support team at support@kyloug.in within 15 days of receiving your order. Please provide your order number and a brief explanation of why you would like to exchange the product.
2. Our customer support team will guide you through the exchange process and provide you with a return address.
3. Once we receive the returned product, our quality control team will inspect it to ensure it meets the eligibility criteria.
4. If the product passes the inspection, we will process the exchange and ship the replacement product to you.

Shipping: Please note that the customer is responsible for the shipping costs associated with returning the product for exchange. However, we will cover the shipping costs for sending the replacement product to you.

Exceptions: Our exchange policy does not cover products that have been damaged due to misuse, negligence, or accidents. Additionally, personalized or custom-made products are not eligible for exchange unless there is a manufacturing defect.

Final Note Our exchange policy is subject to change without prior notice. Any changes will be effective immediately upon posting on our website.

By requesting an exchange, you acknowledge and agree to abide by the terms and conditions of our exchange policy.

Customer Satisfaction: Your satisfaction is our top priority. If you have any concerns or questions regarding our exchange policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with Kyloug Fast Fashion Private Limited.