Refunds Policy

At Kyloug Fast Fashion Private Limited, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a refund may be necessary. This Refunds Policy outlines the guidelines and procedures for requesting a refund.

If you are not completely satisfied with your purchase, you may be eligible for a refund. Please note that certain conditions apply:

1. Eligibility: To be eligible for a refund, you must meet the following criteria:

  • The item must be unused and in the same condition as when you received it.
  • The item must be returned within 30 days of the original purchase.
  • You must provide proof of purchase, such as an order confirmation or receipt.

2. Refund Process: To request a refund, please follow these steps:

  1. Contact our customer support team at support@kyloug.in within 30 days of receiving your order.
  2. Provide your order details, including the order number and the reason for the refund request.
  3. Our customer support team will review your request and provide further instructions.
  4. If your refund request is approved, you will receive a return authorization number and instructions on how to return the item.
  5. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
  6. If the item is deemed eligible for a refund, we will process the refund within 7-10 business days.
  7. The refund will be issued to the original payment method used for the purchase.

3. Non-Refundable Items: Please note that certain items are non-refundable:

  • Items that have been used, washed, or damaged by the customer.
  • Items that are not in their original packaging.
  • Items purchased during a sale or promotional period.

4. Shipping Costs: Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges: We currently do not offer exchanges. If you would like a different size, color, or style, we recommend returning the item for a refund and placing a new order.

If you have any further questions or concerns regarding our Refunds Policy, please contact our customer support team at support@kyloug.in. We are here to assist you and ensure your satisfaction with our products.